Professional Phone System Repair

NewJerseyTelephones.com has been a certified phone system repair company in NJ since 1985. Over the past 20 years we have repaired hundreds of phone systems throughout NJ from manufacturers like Panasonic, Avaya, AT&T and NEC.

If you are experiencing a problem with your existing phone system, please give us a call today. Below are just a few phone system repair services we provide.

  • Verizon, Optimum Cablevision and AT&T Fault isolation
  • Inside and outside wire replacement and repair
  • AT&T-Lucent-Avaya Partner ACS phone system repair
  • Any model phone system upgrade, replacement and repair
  • Noise (static, hum) isolation
  • Fax line repair and installation
  • PRI, T1 and DSL repair and relocation
  • Phone system upgrade or trade in
Phone System Repair

Our phone system repair technicians are factory trained to serve you!

We have been a certified dealer for both Panasonic and Avaya AT&T Partner phone systems and below are some of the common phone system repair issues we see.

Top 5 Most Common Phone System Repair Problems

1. Phone System Hacking

We frequently receive calls from frantic small business owners who have been notified by their long distance phone carrier (Verizon, AT&T, Comcast, Optimum) that their phone system has been hacked.  This happens when the phone system has voice mail features that allow the out-dialing of telephone numbers.  Hackers gain access to the system and use the system to call 900 type numbers in other countries in an effort to make a profit.

Solutions

Use the phone systems built-in toll restriction to prevent out-dialing from voice mail ports and turn off features like call forwarding to outside numbers.

2. Phone Line Dead or No Dial Tone

Picking up your phone and getting no dial tone can be caused by many things.  A recent storm in the area.  Construction in your building or office.  We have even had clients phone service shut off because they forgot to pay their bill.

Solutions

Make sure you phone system is getting power. This can be done several ways depending on your phone system model.  Check for a power line on the phone system.  Try plugging in a lamp or radio to the same power outlet the phone system is plugged into. Try other phones that are connected to the phone system to see if they are all experiencing the same thing.

3. You Are Unable to Make Outgoing Calls

Sometimes one or more of your phones is unable to dial outside the phone system.

Solutions

If your phone system has more than one line, try other lines by pressing the line buttons directly.  Listening carefully to what you hear after the call try to go through can be very helpful.  If you hear a rapid busy signal there might be network problems with your long distance phone company.  You may want to try waiting a few minutes for the problem to correct itself.

4. You Hear Static or Noise On Your Line

If you keep hearing annoying static on your phone line, try the following.

Solutions

Swap the handset (curly) cord between the handset and the phone.  Try moving the phone extension itself to another location and see if the static follows the phone.  Try another outside line if you have multiple phone lines within you phone system.

5. Your Call Sounds Choppy

If you have call quality issues such as choppy audio or an echo it is probably due to the use of VoIP somewhere in the call.  Even if you do not have a VoIP phone system it is possible that your phone carrier (Verizon, AT&T, Comcast, Optimum) is using VoIP.  Another possibility is the person you are speaking with has a VoIP phone system that is experiencing an issue.

Solutions

Try using another method to make your call to see if the issue is with the distance party. Also try to use another line on your phone system to see if it is isolated to just one of your phone lines.

Our certified technicians can usually repair your phone system within 30 minutes. If you have an older phone system, we will perform on-site upgrades to ensure your phone system continues to operate efficiently and securely. Our service vehicles are stocked with inventory, eliminating return visits and to allow us to repair phone systems the same day. We stand behind our phone system repair service and show up when we say we will.

Phone System Repair
Phone System Repair
ATT Partner Phone System

We service and repair phone systems anywhere in the NJ area. Certifications from manufacturers like Avaya, NEC and Panasonic ensure your phone system will be repaired properly.

Phone system repair requires experience and knowledge. Our technicians have what it takes to quickly diagnose your issue and get you back up quickly. We offer emergency same-day phone system repair in many New Jersey locations.  We have replacement inventory in-stock for many makes and models phone systems right in our NJ based warehouse.

For superior repair of your phone system, call or email us and a representative will get back to you promptly. Time is of the essence when equipment needs repair or replacement. That’s why New Jersey Telephones has a full line of phone system parts on hand and ready to serve you.

Contact us if you need service on any type of phone system. We specialize in telephone systems from Panasonic, but can service many others brands as well. We upgrade older phone systems like the AT&T Merlin, Spirit, and Lucent Partner Telephone Systems.

We Repair Older Phones Like These

Phone System Repair
Panasonic KX-DT343B
Phone System Repair
Panasonic KX-T7636B
Phone System Repair
Avaya Partner 18D

Need Service On An Older Phone System, Give Us A Call

Phone System Repair
Panasonic KX-TA824
KXTDA50 Phone System
Panasonic KX-TDA50
Partner Phone System
Avaya Partner System

If we can’t repair your telephone or phone system on-site, we will get it fixed from one of our state of the art repair facility’s and can provide a temporary phone system while we do so.  We understand how important your phone system is to your NJ business and will keep you and your employees communicating.

Our Phone System Service Area:

We repair phone systems in the following NJ counties for all of your residential and commercial telecommunications needs:

Boonton Township
Boonton
Butler
Chatham
Chester
Denville Township
Cedar Lake
Dover
East Hanover Township
Florham Park
Cedar Knolls
Whippany
Jefferson Township
Kinnelon
Madison
Mendham
Ralston
Montville Township
Pine Brook
Towaco
Morris Township

Morristown
Mount Arlington
Mount Olive Township
Budd Lake
Flanders
Mountain Lakes
Netcong
Parsippany
Troy Hills
Pompton Plains
Randolph
Mount Freedom
Rockaway
Green Pond
Rockaway
Roxbury Township
Landing
Ledgewood
Long Valley
Wharton

Closter
Cresskill
Demarest
Dumont
East Rutherford
Edgewater
Elmwood Park
Emerson
Englewood
Englewood Cliffs
Fair Lawn
Fairview
Fort Lee
Franklin Lakes
Garfield
Glen Rock
Hackensack
Hillsdale
Ho-Ho-Kus
Leonia
Little Ferry
Lodi
Lyndhurst
Mahwah
Midland Park

Montvale
Moonachie
New Milford
North Arlington
Northvale
Norwood
Oakland  
Oradell
Palisades Park
Paramus  
Ramsey
Ridgefield
Ridgewood
River Edge
Rochelle Park
Rockleigh
Rutherford
Saddle Brook
Saddle River
South Hackensack
Teaneck
Tenafly
Teterboro
Upper Saddle River

Bloomingdale
Clifton
Clinton
Haledon
Hawthorne
Hewitt
Little Falls
Newfoundland
North Haledon
Oak Ridge
Packanack Lake
Passaic

Paterson
Pompton Lakes
Ringwood
Riverside
Skylands
Totowa
Upper Greenwood Lake
Wanaque
Wayne
West Milford
Woodland Park

Bedminster Township
Bernards Township
Basking Ridge
Liberty Corner
Lyons
West Millington
Bernardsville
Bound Brook

Branchburg Township
Bridgewater Township
Far Hills
Franklin Township
East Millstone
Franklin Park
Middlebush
Pleasant Plains

Belleville
Bloomfield
Caldwell
Cedar Grove
East Orange
Essex Fells
Fairfield
Irvington
Livingston
Maplewood

Millburn
Montclair
Newark
North Caldwell
Nutley
Orange
Roseland
South Orange
West Caldwell
West Orange

Allamuchy
Blairstown
Frelinghuysen
Hackettstown
Hardwick Township
Harmony Township
Hope Township

Independence Township
Liberty Township
Mansfield Township
Oxford Township
Phillipsburg
Pohatcong Township
Washington

Fanwood
Garwood
Kenilworth
Mountainside
New Providence
Roselle Park
Roselle
Elizabeth
Linden
Westfield
Hillside

Plainfield
Summit
Berkeley Heights
Clark
Cranford
Hillside
Scotch Plains
Springfield Township
Union Township
Winfield Township

We are experts in repairing the following phone system models:

PANASONIC PHONE SYSTEM REPAIR

Panasonic KX-TA824 - Panasonic KX-TDA50 - Panasonic KX-TDA100 - Panasonic KX-TDA200 - Panasonic KX-TDE100 - Panasonic KX-TDE200

AVAYA AT&T PARTNER ACS PHONE SYSTEMS

Give us a call today to discuss your small business phone system needs.  Call Now: 800-361-5839