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NewJerseyTelephones.com has been a certified phone system repair company in NJ since 1985. Over the past 20 years we have repaired hundreds of phone systems throughout NJ from manufacturers like Panasonic, Avaya, AT&T and NEC.
If you are experiencing a problem with your existing phone system, please give us a call today. Below are just a few phone system repair services we provide.
1. Phone System Hacking
We frequently receive calls from frantic small business owners who have been notified by their long distance phone carrier (Verizon, AT&T, Comcast, Optimum) that their phone system has been hacked. This happens when the phone system has voice mail features that allow the out-dialing of telephone numbers. Hackers gain access to the system and use the system to call 900 type numbers in other countries in an effort to make a profit.
Use the phone systems built-in toll restriction to prevent out-dialing from voice mail ports and turn off features like call forwarding to outside numbers.
2. Phone Line Dead or No Dial Tone
Picking up your phone and getting no dial tone can be caused by many things. A recent storm in the area. Construction in your building or office. We have even had clients phone service shut off because they forgot to pay their bill.
Make sure you phone system is getting power. This can be done several ways depending on your phone system model. Check for a power line on the phone system. Try plugging in a lamp or radio to the same power outlet the phone system is plugged into. Try other phones that are connected to the phone system to see if they are all experiencing the same thing.
3. You Are Unable to Make Outgoing Calls
Sometimes one or more of your phones is unable to dial outside the phone system.
If your phone system has more than one line, try other lines by pressing the line buttons directly. Listening carefully to what you hear after the call try to go through can be very helpful. If you hear a rapid busy signal there might be network problems with your long distance phone company. You may want to try waiting a few minutes for the problem to correct itself.
4. You Hear Static or Noise On Your Line
If you keep hearing annoying static on your phone line, try the following.
Swap the handset (curly) cord between the handset and the phone. Try moving the phone extension itself to another location and see if the static follows the phone. Try another outside line if you have multiple phone lines within you phone system.
5. Your Call Sounds Choppy
If you have call quality issues such as choppy audio or an echo it is probably due to the use of VoIP somewhere in the call. Even if you do not have a VoIP phone system it is possible that your phone carrier (Verizon, AT&T, Comcast, Optimum) is using VoIP. Another possibility is the person you are speaking with has a VoIP phone system that is experiencing an issue.
Try using another method to make your call to see if the issue is with the distance party. Also try to use another line on your phone system to see if it is isolated to just one of your phone lines.
Our certified technicians can usually repair your phone system within 30 minutes. If you have an older phone system, we will perform on-site upgrades to ensure your phone system continues to operate efficiently and securely. Our service vehicles are stocked with inventory, eliminating return visits and to allow us to repair phone systems the same day. We stand behind our phone system repair service and show up when we say we will.
We service and repair phone systems anywhere in the NJ area. Certifications from manufacturers like Avaya, NEC and Panasonic ensure your phone system will be repaired properly.
Phone system repair requires experience and knowledge. Our technicians have what it takes to quickly diagnose your issue and get you back up quickly. We offer emergency same-day phone system repair in many New Jersey locations. We have replacement inventory in-stock for many makes and models phone systems right in our NJ based warehouse.
For superior repair of your phone system, call or email us and a representative will get back to you promptly. Time is of the essence when equipment needs repair or replacement. That’s why New Jersey Telephones has a full line of phone system parts on hand and ready to serve you.
Contact us if you need service on any type of phone system. We specialize in telephone systems from Panasonic, but can service many others brands as well. We upgrade older phone systems like the AT&T Merlin, Spirit, and Lucent Partner Telephone Systems.
If we can’t repair your telephone or phone system on-site, we will get it fixed from one of our state of the art repair facility’s and can provide a temporary phone system while we do so. We understand how important your phone system is to your NJ business and will keep you and your employees communicating.
We repair phone systems in the following NJ counties for all of your residential and commercial telecommunications needs:
East Hanover Township
Mount Olive Township
Upper Saddle River
Upper Greenwood Lake